If you return a unit to us then you have agreed

to our terms and conditions.

 

Any units returned may have their operating systems reloaded

in which case all existing data would be erased.

Please make sure that all data is backed up as we are unable

to take responsibility for any data lost.

 

Please also provide an Administrator Username and Password

for the unit as this will help speed the repair process up

and also help prevent having to reload the operating system.

 

Please do not include any other items other than those asked for.

 

Please also ensure that a return address and contact person

at the return address is provided.

 

If no fault is found then an inspection charge of £40 + VAT

and return delivery charge of £10 + VAT will apply (UK delivery only).

 

If you do not authorise us to carry out the repairs that

we quote to you once we have inspected the unit then an

inspection charge of £40 + VAT and a return delivery charge of £10 + VAT will apply (UK delivery only).

 

All faults must be reported otherwise they may not be repaired.

A full inspection and test can be carried out at additional cost

please ask for this before sending the unit back.

 

If the device is out of warranty then return delivery costs will

be charged to you. Items under warranty are delivered FOC for

mainland UK only.

 

If you are outside of mainland UK then a return shipping cost

will apply even if your unit is under warranty.

 

This RMA is valid for 30 days. If the device is not received within

this timeframe then the RMA will be closed and you will have to

request that the RMA is opened again before the return can be

accepted.

 

Please note if we do not receive a Purchase Order within 6 months of

the quotation the RMA items will be disposed of.

 

Full warranty Terms and Conditions are available upon request.

© 2007-2019 SUMO Technologies Ltd. All rights reserved.

Tel: +44 (0) 1904 670670

Fax: +44 (0) 1904 670570