In-Warranty Repairs
If your SUMO Technologies product develops a hardware fault within its warranty period, please contact your reseller, they may be able to offer you an advanced replacement. Alternatively, you may report a hardware fault via the Log a Query option on this website.
Before issuing a Return Materials Authorisation (RMA), we may require further information to aid us in troubleshooting, so please assist our technicians so they can efficiently deal with your query.
If you are asked to return a product for repair, you are responsible for securely packing and paying shipping costs to our repair centre. SUMO Technologies will pay return shipping costs. We do not insure items we ship. Our technicians will request certain parts to be returned for testing/repair. To ensure that the repair is dealt with quickly and efficiently, please check the following:-
- Please clearly mark the outer packaging with the Request Ticket number (RT number) as provided by our technicians
- Please do not include any other items other than those asked for
- Please include a sheet of paper detailing return address and your contact details
If any of these items are missing, it may delay the repair. We aim to turn around all repaired products in 5 working days. The technician will inform you if this will be longer.
If an item is returned and no fault is found, SUMO Technologies may charge a handling fee.
Please read the full returns policy for more information regarding your returns.